Privacy Policy | Thrive 365 Labs

Your Privacy Matters to Us: Committed to Protecting Your Information

At Thrive 365 Labs, we take your privacy seriously. We are committed to safeguarding your personal and health information while providing advanced diagnostic solutions. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, or laboratory programs. By using our services, you agree to the practices described in this Policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and practice details if you contact us or request information
• Information you provide when completing forms, scheduling an evaluation, or connecting with our team

Health & Diagnostic Information

• Health-related data, laboratory samples, and diagnostic results provided as part of our testing services
• Provider and facility details to support the delivery of diagnostic results

Technical & Device Information

• IP address, browser type, device information, access times, and referring websites
• Cookies and usage data to improve website performance and user experience

Please note that if you choose to share personal information on third-party sites linked to our website, those platforms are responsible for their own privacy practices.

How We Use Your Information

We may use the information collected to:

• Deliver diagnostic testing and laboratory services
• Share results with healthcare providers as authorized
• Support practices in managing their in-office lab solutions
• Communicate updates, confirm evaluations, or provide requested information
• Improve our website, security, and service offerings
• Meet legal, regulatory, and compliance obligations

Customer information won't be shared or sold to third parties for purposes of marketing. We may share data only with trusted service providers who support our operations (such as EMR/LIS integration, IT, billing, or support). These partners are required to protect your information and are prohibited from using it beyond our business needs.

Sensitive personal information, such as race, religion, or political affiliations, will never be disclosed without your explicit consent unless required by law.

SMS Communication Consent

By providing your phone number, you consent to receive SMS communications from Thrive 365 Labs. These may include appointment reminders, service updates, and important notifications.

SMS Terms & Conditions

• Message frequency may vary depending on services requested
• Standard message and data rates may apply
• To opt out, reply “STOP” at any time
• For assistance, reply “HELP” or contact us at (770) 762-9269

Your phone number will only be used for communication purposes and will not be shared with third parties for marketing.

Cookies and Tracking Technology

Our website uses cookies to personalize your browsing experience and improve performance. Cookies are small files that help us understand user activity but cannot run programs or deliver viruses.

You may disable cookies through your browser settings, though this may limit certain website features.

Protecting Your Information

We use strict administrative, technical, and physical safeguards to protect your information, including:

• Secure servers with restricted access
• Encryption of sensitive data during storage and transmission
• Compliance with HIPAA standards for handling Protected Health Information (PHI)
• Ongoing monitoring and staff training in data security

Despite these measures, no method of storage or transmission is 100% secure. We encourage users to exercise caution when sharing personal information online.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect new regulations, technology, or business practices. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly to stay informed.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Thrive 365 Labs
3550 Lenox Rd ste 2075,
Atlanta, GA 30326
Phone: (770) 762-9269
Email: [email protected]